Job Details

Inside Sales Representative

Education & Experience

  • 2-3 years prior experience dealing with customer complaints/issues, creating and manipulating reports, and analyzing data.
  • High school diploma or GED required
  • Advanced knowledge of MS Office necessary including Pivot tables and formulas in Excel.  CRM experience a plus.

Qualifications

  • Accurate data input.
  • Knowledge of HVAC & plumbing products a plus
  • Ability to prioritize job duties.
  • Detail oriented
  • Ability to multi-task

Main Duties

  • Communicate with customers via phone, email, and social media.
  • Identify the needs of our customers and help them to find products or information.
  • Promote programs and products to our wholesale customers and end-users.
  • Offer technical support and problem solving.
  • Identify future customers and support our national network of regional managers and sales representatives.
  • Develop long-term business relationships with customers.
  • Process orders accurately and efficiently.
  • Work with production, sales, shipping, warehouse, or carrier contacts to expedite shipments.
  • Possess analytical and critical thinking skills required to give the customer a resolution with minimal supervisory guidance. This includes analyzing the data elements within the ERP system and available tools to determine the best solution. 
  • Advanced knowledge of inventory processes and cycle counts.
  • Report processing, analyzing trends, formatting reports to collaborate with other team members in wholesale, retail, e-commerce, and OEM sales.